Chick-fil-A is known for its challenging franchise process, drawing thousands of hopefuls each year for limited owner-operator spots. The business model was recently discussed by Julian Good, a Chick-fil-A restaurant owner in St. Charles, Illinois, during the ‘Founder Talk’ podcast.
Good highlighted the franchise’s notable $10,000 fee, unchanged for five decades. Each year, around 100,000 apply to be an owner-operator, but only about 200 are chosen. Prospective owners without Chick-fil-A experience usually wait three to five years for an opportunity.
Chick-fil-A’s selection process is described as ‘highly competitive,’ seeking leaders committed to dedicating full time and effort to run a restaurant. However, previous company experience isn’t mandatory. Over 25% of new owner-operators had not worked there before applying. Applicants come from diverse fields, such as manufacturing, health care, education, law enforcement, and retail.
Unlike many franchise systems, Chick-fil-A owner-operators do not own their restaurants. The company keeps ownership of the restaurant, equipment, and often the real estate. This means operators do not build equity or sell the business when they retire.
Chick-fil-A requires operators to focus on managing their restaurants, developing staff, and serving their communities. Good emphasized this as a key difference from many franchise models. Chick-fil-A is also noted for closing all its restaurants on Sundays, a practice that reflects its culture and values.
The company views this as a way to honor God and support its team and community, according to Good.