Exploring AI’s Impact: From Business Transformation to Explainable AI

AI Value Unlocking

Balkrishan “BK” Kalra, President and CEO of Genpact, emphasizes the significance of process intelligence in AI transformation. Genpact’s focus is on finance, procurement, supply chain, insurance, and risk operations, enabling AI to enhance execution by understanding breaking points and judgment areas.

Genpact and HFS Research identified challenges that hinder AI’s value. Technology, data, process, and talent debt were common barriers. Surprisingly, 51% of leaders lacked actionable plans to address these issues, while only 6% measured results from implemented programs.

Agentic Operations

Genpact’s solution involves ‘agentic operations,’ which redesign processes for better execution by AI agents, with human oversight for exceptions and outcomes. Kalra notes the necessity of process intelligence alongside AI.

Kalra will share insights into Genpact’s internal transformation and discuss why some companies struggle to derive value from AI investments at Newsweek’s ‘AI Impact Forum’ on September 17.

AI Decisions in Production

Nikhil Behl from FICO stresses the importance of explainability in AI decisions. When AI moves into production, infrastructure should connect data inputs with model outputs and subsequent business decisions.

Behl highlights observability as a means to monitor model inputs, outputs, and resulting actions. He warns against decisions made with undocumented inputs, advocating for traceable decision lineage throughout business operations.

Different scenarios require varied approaches. Some decisions may be entirely AI-driven, while others rely on AI outputs modified by business rules or human intervention.

Human judgment remains crucial for high-stakes decisions. Behl advocates for precise governance in automated systems to ensure accountability and regulatory compliance.

Upcoming Webinars

Overcoming Barriers to AI Transformation in Legacy Industries

Newsweek’s AI webinar on October 21 will tackle challenges faced by established companies integrating AI with existing systems, as discussed by Gabriel Snyder and Matt Sanchez.

The Inflection Point: How Agentic Operations Compound Enterprise Value

Join Dr. Ranjit Tinaikar and BK Kalra on September 17 for a conversation on the evolution towards autonomous business systems and their implications for jobs and commercial models.

What Makes a Smart Hospital?

On September 3, leaders from renowned medical centers will define digital maturity in hospitals and explore benchmarks from Newsweek’s Smart Hospitals ranking.

AI Use Case of the Week

Ivo’s contract-review AI was tested against Claude and a lawyer. Ivo outperformed Claude and nearly matched the attorney in precision and legal judgment, completing reviews significantly faster.

Insights from AI Leaders

Arijit “AJ” Saha joins AIA Contract Documents to spearhead AI strategy, while other leaders advance AI applications in various industries.

Magic Moment

An individual shares an amusing experience of asking an AI to roast them, highlighting AI’s unexpected accuracy in capturing personal nuances.

For more insights, subscribe to our newsletter.