The Impact of AI on Secretaries and Administrative Assistants

Secretaries and administrative assistants face a growing challenge from artificial intelligence (AI) tools like ChatGPT and Claude. These tools can handle tasks traditionally performed by admins, posing a threat to job security. Employment projections indicate a tough outlook for this profession, predominantly occupied by women, as it may be more vulnerable to AI-related job displacement.

Some administrative professionals are adapting by embracing AI technology. Deanna Danger, 43, has worked as an admin since 2003 and highlights the importance of adapting to stay ahead. Using AI software like Copilot and ChatGPT, she no longer takes notes during meetings, freeing her to actively participate. This efficiency allows her to complete tasks in minutes instead of hours.

The profession has been shrinking for years. In 2004, approximately 3.5 million people held these roles, nearly 97% of whom were women. By 2024, that number fell to 2.1 million. While the healthcare sector may see growth in medical secretaries and admin assistants by 4% by 2034, other areas face a decline.

Unemployment rates for office and administrative support workers are slightly higher than before. Automation and technological advances, such as word processing and scheduling apps, continue to reduce demand for these positions. Reports suggest these workers, mostly women, may face challenges due to limited savings, fewer opportunities, and narrow skill sets.

Despite these challenges, some admins aim for successful adaptation. Danger hosts virtual coffee chats through the American Society of Administrative Professionals, where participants discuss AI applications, such as creating flyers, booking venues, and drafting social media content. However, concerns about data security and lack of regulation persist.

Fiona Young, founder of Carve, sees increased demand for AI training for admins. She has conducted sessions at major tech companies, emphasizing the need for employees to integrate AI into everyday work effectively. Oana Manolache, CEO of Sequel.io, strongly advocates for AI usage, claiming it allows staff to focus on essential human-centered tasks.

Case in point, Stephanie Martinez, an executive assistant, uses AI to identify candidates for customer reviews and draft emails, enhancing productivity and creativity. This approach illustrates the potential benefits of AI in admin roles while supporting core responsibilities.

Melissa Peoples, an executive assistant coach, believes AI offers admins a huge opportunity if implemented strategically. Gender dynamics in this female-dominated field may complicate the transition, but effective AI training can empower admins to find their voices and create higher impact.

Admins who integrate AI effectively will be better positioned to navigate the evolving demands of their roles and maintain job security in a rapidly changing landscape.

The Associated Press covers women in the workforce, with financial support from Pivotal Ventures, ensuring content independence and reporting integrity.